MABCO stands apart from its competitors in its world-class after-sales services. Looking at services from our customers‘ perspective, MABCO recognizes that accurate and responsive services are our customers’ keys to meeting the demands of today‘s fast-paced business world. For this reason MABCO has developed a customer oriented service strategy which guarantees:
High Efficiency and Accuracy. . .
Our key to efficiency and accuracy is our maintenance team. Comprised of highly skilled engineers and technicians trained and certified by product manufacturers, MABCO’s maintenance team has the advanced technological knowledge needed to provide top quality services. Our team keeps track of the history of our installed machines through a specialized computer database developed and maintained by MABCO.
Responsiveness . . .
MABCO maintains new service cars – stocked with minimum quantities of spare parts and consumables, affording our maintenance team the ability for high responsiveness to our customers‘ service calls. MABCO guarantees:
- A three working hours maximum service call response.
- Zero pending service calls.
Employing a minimum ordering point strategy for spare parts and consumables, MABCO is always ready to provide customers the supplies they need.
Customer support . . .
MABCO’s maintenance team provides clear user instruction as well as instruction manuals (in the domestic language) at the time of product installation and is always ready to provide further user support when needed.
MABCO provides important preventive services during regular maintenance visits to ensure the early detection of problems, expanded life of consumables and continuity.